Frequently Asked Questions

Everything wholesale buyers ask before partnering with Lumotix. If your question isn't answered here, just reach out.

Key Takeaways for Buyers

Lumotix is a Shenzhen-based OEM/ODM manufacturer of smart pet supplies — AI robots, smart feeders, water fountains, grooming tools, and odor eliminators —, 7–10 day sample lead time, and full CE / FCC / RoHS certification stack for US, EU, and Asia-Pacific markets.

Contact Lumotix for MOQ and wholesale pricing. across all smart pet product lines. For new clients placing a first order, flexible sample quantities can be discussed. Contact our export team for volume-based pricing tiers.
Yes — both OEM and ODM are fully supported. OEM means your logo and packaging on our existing products. ODM means a completely custom product designed from your brief. Customizable elements include logo, color, packaging, firmware branding, and app UI. Our design team can work from your specifications or develop concepts independently.
CE (EU), FCC (USA), and RoHS are standard on all products. The factory holds ISO 9001:2015 and BSCI certification. Additional certifications — UK CA, KC (Korea), PSE (Japan) — can be arranged for larger orders.
Samples are ready in 7–10 business days. Mass production ships in 25–35 days from sample approval, depending on product and order volume. OEM customization (new colors or packaging) adds 5–7 days. ODM with new tooling adds 10–14 days.
FOB Shenzhen, CIF, and DDP are all supported. Shipping options include sea freight (FCL/LCL), air freight, and express courier (DHL, FedEx, UPS). Amazon FBA labeling, poly-bagging, and carton prep are handled in-house at no extra charge.
Yes — factory visits and virtual video tours are both available. Our facility is located in Longhua District, Shenzhen, Guangdong Province, China. Full factory documentation and third-party inspection can be arranged at any stage of the order process.
Yes — evaluation samples are available for all product lines. Sample cost is typically deducted from the bulk order invoice. Samples are shipped within 7–10 business days. Contact us for current sample pricing and availability by SKU.
All products carry a 1-year warranty covering manufacturing defects. Defective units are replaced with parts or full replacements at Lumotix's cost. Our after-sales team is available via email and video call for troubleshooting and technical guidance in English.

Still Have Questions?

Our export team is here to help. Send us your questions and get a response within 24 hours.

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